AIDREAMS Refund and Return Policy

1. Scope

This policy applies to all physical products you purchase through the official AIDREAMS website (the "Site"), including but not limited to AI education tablets, smart building blocks, AI companion robots, and related accessories. The Site is operated by AIDREAMS Education Inc. (California, USA) and serves customers worldwide.

2. Return Window

• No-reason returns: Within 30 days of the delivery date, unopened items that do not affect resale may be returned without reason.
• Returns after opening: Opened but intact items may be returned within 14 days of the delivery date.
• Quality issues: If an item has a quality defect or does not match its description, the above time limits do not apply and we will handle it under the warranty policy.

3. Return Conditions

Items requested for return must meet the following conditions:

• The product, accessories, manual, and gifts are complete and intact
• Original packaging, anti-counterfeit marks, and serial number labels are intact
• No signs of use, scratches, stains, or man-made damage

The following cases are not eligible for return or exchange:

• Damage, liquid ingress, unauthorized disassembly, or modification caused by human factors
• Requests beyond the return windows above
• Customized items (e.g., engraving, custom colors)
• Activated or downloaded software licenses, courses, and digital content

4. Refund Process

Refund requests are processed as follows:

1. Submit a request: Email support@aidreams.com, or submit a return request on the "My Orders" page. Please include your order number and reason for return.
2. Support review: Our support team will review your request and reply within 2 business days.
3. Send the item back: Once approved, we will provide the return address and shipping instructions. Please ship the item back as instructed and keep the tracking number.
4. Item inspection: After receiving the item, we will complete inspection within 3 business days to confirm whether it meets the return conditions.
5. Refund initiated: Once inspection passes, we will initiate your refund immediately.

5. Refund Method and Timing

Refunds will be returned to your original payment channel (credit card / PayPal / Stripe) and cannot be sent to a different account. The time to receive funds depends on the payment channel's actual processing:

• Credit card: Funds arrive within 5–10 business days after the refund is initiated
• PayPal: Funds arrive within 3–5 business days after the refund is initiated

The Site does not make up differences in amount caused by currency conversion or exchange rate fluctuations; the refund amount is based on the actual amount paid for the order.

6. Return Shipping Costs

• Quality issues: For returns caused by quality defects or shipping errors, return shipping is borne by AIDREAMS.
• No-reason returns: For no-reason returns requested for personal reasons, return shipping is borne by the customer.

Because the Site serves customers worldwide, cross-border return shipping varies by destination country, carrier, and item weight. The estimated range is about $15–$80, subject to the carrier's actual quote. We recommend using a trackable shipping method.

7. Exchange Policy

If you wish to exchange for the same item (e.g., a different color or size) or a different model, you may submit an exchange request within the return window. For exchanges to the same item, we ship the replacement free of charge; for exchanges to a different model, the price difference is refunded or charged as applicable, and exchange shipping is handled per the rules in Section 6.

8. Order Cancellation

• Unshipped orders: Can be canceled free of charge, with a full refund to the original payment channel.
• Shipped orders: Cannot be canceled directly; please apply for a return per the process in Section 4.
• Digital products: Digital content such as software licenses and courses cannot be canceled or refunded once delivered.

9. Warranty and After-Sales

All AIDREAMS hardware products come with a 12-month limited warranty from the delivery date. Failures caused by the product's own quality issues during the warranty period will be repaired free of charge; failures caused by man-made damage may be repaired for a fee. Software and digital content are supported under their respective license terms.

10. Dispute Resolution

If you disagree with the application of this policy or with refund handling, please first negotiate with us via the contact information below. If no agreement is reached, this policy is governed by the laws of the State of California, USA, and disputes shall be submitted to a court of competent jurisdiction in the place where AIDREAMS Education Inc. is registered.

11. Contact

To request a refund or return, or if you have any after-sales questions, feel free to contact us anytime; we will respond within 2 business days.