AIDREAMS Shipping Policy

1. Shipping Coverage

AIDREAMS offers cross-border shipping to customers worldwide, covering the following major markets:

• North America: United States, Canada, Mexico
• Europe: United Kingdom and major EU countries
• Asia-Pacific: China, Hong Kong (China), Taiwan (China), Macau (China), Japan, South Korea, Singapore, Australia, New Zealand, etc.

Due to sanctions restrictions, customs controls, or logistics infrastructure limitations in some countries or regions, we do not currently ship to those areas. If your shipping address is outside our service area, the system will indicate at checkout that delivery is unavailable, and you may also contact support to confirm.

2. Shipping Methods and Delivery Times

We offer the following shipping methods by destination region. Estimated times are counted from the date of shipment (excluding order processing time):

The above times are estimates under normal conditions and may be extended during peak seasons, holidays, or customs inspections.

3. Shipping Rates

Shipping costs are calculated based on destination region, item weight, and the selected shipping method, and are clearly listed on the order page at checkout:

• Free shipping threshold: Orders with merchandise totaling $99 or more ship free with standard shipping.
• Standard shipping: For orders under $99, standard shipping is $12–$25, depending on destination region and weight tier.
• Expedited shipping: If you choose expedited DHL, an additional expedited fee applies on top of standard shipping; the actual amount is shown on the checkout page.

When multiple items ship together, they are charged by the total weight of the order, without charging per-item shipping again.

4. Duties and Taxes

Cross-border orders may incur import duties, value-added tax (VAT/GST), or other taxes upon customs clearance in the destination country. Such fees are borne by the recipient and are not included in the order payment amount.

• DDU (Delivered Duty Unpaid): Under the default mode, the recipient must separately pay the relevant taxes to customs or the carrier upon delivery.
• DDP (Delivered Duty Paid): If the order page is marked DDP, the relevant taxes are already included in the order amount and the recipient need not pay extra.

Tax standards are determined by the destination country's customs under local regulations. AIDREAMS cannot estimate or pay them on your behalf, nor does it bear return shipping costs arising from a refusal to pay taxes.

5. Order Processing Time

Orders are scheduled for shipment within 1–2 business days after payment is confirmed. For pre-sale, custom, or temporarily out-of-stock items, the estimated shipping time will be indicated separately on the product or order page; please refer to that indication.

6. Logistics Tracking

Once your package is shipped, we will email you the tracking number and carrier information. You can also log into your account and view order status and track logistics in real time on the "My Orders" page. If you do not receive tracking updates for a long time, contact support for assistance.

7. Delivery and Issues

• No one to sign: The carrier will typically leave a notice after a failed delivery attempt and arrange redelivery. Packages not collected by the deadline may be returned, and the resulting costs are borne by the recipient.
• Wrong address: If delivery or a return fails due to incorrectly entered recipient information, please contact support promptly to correct it. The costs of redelivery are borne by the recipient.
• Lost or damaged package: If a package is lost in transit or arrives damaged, please contact support within 7 days of signing and provide photos and relevant evidence; we will reship or refund after verification.

8. Refusal and Returns

If the recipient refuses a package without valid reason, the round-trip shipping, customs duties, and other resulting costs are borne by the recipient. For refusals caused by product quality issues or shipping errors, the related return costs are borne by AIDREAMS. For refund handling after a return, please see the Refund and Return Policy.

9. Contact

If you have any questions about shipping, feel free to contact us anytime; we will respond within 2 business days.